Return and Refund

If you’ve changed your mind about keeping your purchase, please return it within 5 days after receiving the order in its original condition* with proof of purchase. We’ll exchange or refund it, as long as it meets our terms and conditions explained on this page.

Original condition:

• you’ve kept all original packaging and labels in good condition and the product can be resold at full price
• you haven’t used the product.
• the product contains no personal data and isn’t registered to a user.

How to return

Online purchases can be returned to us via our delivery services.

What can’t be returned

These products can only be returned if they’re faulty or not as described.

• Purchases received over 5 days ago
• Items you’ve opened or unsealed, other than where necessary to inspect
• Items without the original packaging or labels
• Items or packaging in poor condition
• Products that have been personalised for you
• Products that can’t be returned for hygiene reasons: Beauty products that have been opened, used or don’t have the seal intact

If you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund or exchange, so please keep your receipt or order confirmation.

Returning faulty items

If your product develops a manufacturing fault within 5 days of purchase, please return with proof of purchase and we’ll exchange or refund it. Please disable any security features and remove your personal data.